1. What is your return policy?
We understand that sometimes a product might not meet your expectations. That’s why we offer a 30-day return policy on all our handmade products. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Please contact our customer service team via email at info@oophoric.com within 30 days of receiving your order to initiate the return process. We will provide you with instructions on how to send the item back.
Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.
2. How long does shipping take?
Our standard shipping times are as follows:
- Within the USA: 3-5 business days
- International shipping: 5-7 business days
All orders are shipped with tracking information, which will be emailed to you once your order is dispatched.
3. Do you ship internationally?
Yes, we ship worldwide. Whether you are in Europe, Asia, Africa, or anywhere else, we make sure your order reaches you safely and promptly.
4. What payment methods do you accept?
We accept payments via Stripe, Visa, MasterCard, American Express, and PayPal. All transactions are processed securely to protect your payment information.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, changes or cancellations may not be possible.
6. What if my order is lost or damaged during shipping?
We take great care in packaging your products. However, if your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
7. How can I contact customer support?
You can reach our customer support team via email at info@oophoric.com or by phone at +1 307 310 5211 during business hours Monday through Friday.